Shipping policy

International Shipping Policy

Thank you for shopping with Markaz. We are pleased to offer free tracked shipping on eligible orders.

Processing Time

Orders are typically processed and dispatched within 1–3 business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

- USA & Canada: approximately 7 business days
- Europe: approximately 7 business days
- Australia & New Zealand: approximately 10 business days
- Rest of the World: approximately 7–12 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, local postal services, weather, or other circumstances outside our control.

Tracking

Tracking information may take 1–3 business days after dispatch to begin showing updates.

If your tracking has not updated after this period, please allow additional time for the carrier system to refresh.

Customs, Duties & Taxes

Customers are responsible for any applicable customs duties, import taxes, or other fees charged by the destination country.

These charges are determined by local authorities and are not included in the product price unless otherwise stated.

Address Accuracy

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact our support team as soon as possible. We will do our best to assist before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order is significantly delayed or you believe it may be lost in transit, please contact our support team with your order number and tracking information.

We will review the shipment and assist you with the appropriate next steps.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around your property and any safe delivery locations.
2. Ask household members or neighbours if they accepted the package.
3. Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact our support team for assistance.

For shipping questions or assistance with your order, please contact our customer support team.