Refund policy

Refund & Return Policy

We want you to shop with confidence at Markaz.

You may request an eligible return within 30 days of receiving your order.

To request a return, please contact us with your order number and reason for the return. Our support team will review your request and provide the next steps.

Items must be returned in accordance with the conditions provided by our support team. For hygiene and safety reasons, certain opened or used personal-care and beauty products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Damaged, defective, or incorrect items:
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item.

Refunds:
Once an eligible return has been received and approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges:
Original shipping charges, duties, taxes, and other non-refundable fees are not refundable unless the return is due to an error on our part.

To request a return or ask a question about your order, please contact our customer support team.